Submit a Help Desk Ticket

This help desk ticket system and all the text you enter is accessible to a range of personnel including help desk technicians, managers running reports, and programmers addressing reported issues. As such you should NOT ever enter personal or confidential information. Do not enter passwords or personally identifiable information (PII) other than your contact information and issue required to address the problem.

Course Access, Password resets, and issues with accessing and taking training:
Contact the FMI Portal Help Desk via email at or enter a help desk ticket yourself on the form above. To talk to a help desk representative, please call (202) 753-0845 or toll-free (833) 200-0035 Monday-Friday, between the hours of 8:30 AM and 6:00 PM EST, except holidays.